Customer Support Agent

Handles customer support tickets via chat, accesses CRM and knowledge base

Risk Score

82 · High

Status

active

Framework

LangChain

Owner

alice@company.com

Risk Breakdown

Data access patterns88/100
Permission scope79/100
Error rate54/100
Cost anomalies63/100

Recent Events Timeline

llm call1d ago

openai gpt-4-turbo · $0.0234

data access1d ago

database:customers · 1 rows

llm call1d ago

openai gpt-4-turbo · $0.019

Recommended Actions

  • Restrict access to PII tables
  • Enable human-in-the-loop for financial transactions
  • Reduce API key scope to read-only where possible
  • Add anomaly alerts for high-frequency data reads

Policy Violations (1)

criticalNo PII Export Without Authorization
View detail

Agent attempted to export PII data to external webhook without authorization

team:supportenv:productiondomain:customer-facing